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  Question & Answear

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Question: (1/1/2008)
 Do children under 12 years old can stay in the same room with their parents?
Answear:
 Generally children under 12 years of age stay for free in their parent’s room using the existing bedding. The age requirement differs depending on the specific hotel’s policy. The general policy concerning the charging of room an breakfast charges for children traveling together with their parents or family is as follows. Children more than 12 years of age: Any child this age is considered an adult by the travel industry. Normal charges will apply both for the room and the breakfast. Free baby cot are only suitable for children under 2 year olds upon request.

Question: (1/1/2008)
 Do children receive discounted rates?
Answear:
 Yes, children enjoy discount from us. under 2 year olds free of charge 2-6 year olds: 50% of adult price 7-12 year olds: 75% of adult price

Question: (1/1/2008)
 What is your cancellation policy for hotels/tours reservations?
Answear:
 > 60 days before arrival: no cancellation charge (US$ 100 non refundable deposit will be forfeited for tour booking and 10 USD for hotel reservation) 30-60 days before arrival: 10% 14-30 days before arrival: 40% < 7 days before arrival: 100 %

Question: (1/1/2008)
 What do you do with my personal information?
Answear:
 We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent.We take the issues of privacy and security very seriously

Question: (1/1/2008)
 How long does it take to get a confirmation?
Answear:
 You will get a confirmation within 24 hours except for special cases (during fair periods, high season, or special events...).
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Hanoi Head Office:
Add: Suite 514. 4F Building, Trung Hoa Street, Cau Giay District, Hanoi, Vietnam
Tel: +844-37834288 ; Fax: +844-37834286
Hotline: Mr. Tony Bui: +84-988900722
Email: info@indochinalegend.com
Website: http://www.sapatravelvietnam.com

 

Ho Chi Minh City Branch Office:
Add: No 87, Ham Nghi Street, District 1 , HCMC
Tel: +848 62647807 Fax: +848 62647817
Hotline: Mr. Nam
+84-913210831
Email:
saigon@indochinalegend.com
Website: http://www.sapatravelvietnam.com